April 9, 2020

Office Assistant Akram
alone manages cheque collection for
five branches in Vadodara

The Vadodara cluster of Sharekhan has five branches housed in one location. When the Branch Managers were trying to make arrangements for all branch staff to work from home during the initial period of the nation-wide lockdown, they realised that there was immense inflow of clients at the location. Clients were visiting with queries on the listing of SBI Cards and Payment Services on the exchanges, pay-in and pay-out related issues and the Yes Bank shares problem. The branches were also receiving many cheques. As the branch employees started working from home in a phased manner, soon there was no staff left at the location to attend to the customers and receive the cheques. It was then that Office Assistant Haldarva Akram Kasam proved his mettle.

Since then Akram has been handling the entire cheque collection and bank work of the five branches at this location all by himself. So every day, he opens the establishment sharp at 9.30am, collects all cheques deposited by clients in a cheque box placed outside, coordinates with the back-office staff to enter them in the system and deposits them in the bank. What’s more, he has trained the temporary security guard on duty to stop clients from coming to the location as well as to guide them and answer their basic queries. He even helped the branch employees to shift their workstations home. He is not only doing a great job but also taking all precautions against COVID-19 – he wears a mask while travelling to office and stepping out of it, and carries his own sanitiser too. Sharekhan is proud of Akram and could do with more like him. Three cheers for Akram. He is a COVID-19 Hero.

Yeh COVID-19 Hero ko salute kar, Sharekhan kar

NOTE: If you too have an exceptional COVID-19 story to tell, please mail it to us
at priya@sharekhan.com and copy your HOD.